Careers at Global

Duncan officeThe Global Team is well experienced in a variety of employment-related disciplines. Our staff hold a multitude of degrees, diplomas and certificates, such as degrees in social work, human resources, psychology and more.

We strive to offer our clients the best possible service through continual training and upgrading of our staff’s skills. Our goal is to utilize all our resources to assist our clients achieve success in finding suitable employment.

Join the Team!

In addition to helping job seekers find work and employers find workers, Global Vocational Services is also an employer.  Between our Duncan, Ladysmith and Lake Cowichan offices, our team consists of over 35 people, with decades of experience in the employment and human services sector, and we are always happy to accept resumes from qualified jobseekers for when a position comes available!

Careers Include:


Case Manager

We are currently hiring a Case Manager. We welcome you to send a resume and cover letter to Marcel Aubin View the full job posting here:

Looking for a rewarding career assisting people achieve their employment goals? That’s what we do every day. We love to help people succeed. If you like the idea of doing this please read on and see if it’s a good opportunity for you. Global offers a supportive work environment that assists its employees do the best they can.

Core Tasks:

  • Administer a variety of client assessment tools to determine needs which may include the Employment Readiness, Formal Needs Assessment, Multi-Dimensional Needs Assessment and Disability Related Employment Needs Assessment.
  • Work with clients to develop Action Plans
  • Assess client eligibility for programs and services
  • Assess client’s financial needs and eligibility
  • Determine appropriateness of paid and unpaid work experiences and refer to appropriate Case Management specialist
  • Facilitate Employment Related Workshops
  • First Nations services and supports in relation to employment
  • Renew and update client activities and results on action plan
  • Resolve issues identified during client follow-up
  • Enter all relevant client data in the Integrated Case Management System (ICM)
  • Arrange appropriate client financial supports (transportation, clothing, dependent care)
  • Liaise with agencies involved in case management with mutual clients
  • Refer to Training, Self-Employment and Wage Subsidy where appropriate
  • Refer to outside agencies
  • Maintain current knowledge of labour market
  • Work with clients on career planning and job search strategies
  • Demonstrate attention to detail in entering client data in ICM or other parallel tracking systems

Additional Possible Tasks Depending on Skill and Interest:

  • Job Development and placement for barriered clients
  • Job Coaching at the workplace
  • Program Development
  • Employer Services and Support
  • Community Engagement

Case Manager Qualifications and Qualities:

  1. Qualifications:
    • Prefer Bachelor’s degree in related discipline and two years of experience in working with individuals that have multiple barriers to employment or
    • Certificate in Career Development and two years of experience in working with individuals with disabilities in an employment preparation setting or
    • Five years of experience in Career Development case managing a range of clients including those with disabilities and barriers to employment
    • Certified Career Development Practitioner would be considered an asset
    • Experience with databases and data entry
    • Knowledge of local labour market or ability to research labour market information
    • Exceptional Microsoft Word and Internet skills
  1. Qualities:
    • Ability to work collaboratively with other team members
    • Ability to identify urgent projects and prioritize work effectively
    • Flexibility – ability and willingness to move into any Case Manager position as required
    • Ability to problem solve and develop and implement expedient and effective solutions
    • Commitment to accountability through attention to detail
    • Understanding of and compliance with ethics, privacy and confidentiality policies
    • Respectful and inclusive approach to individuals with disabilities


Resource Room Assistant

Please note we do not have any positions available at this time but should you wish to be considered for future opportunities we welcome you to send a resume and cover letter to Marcel Aubin

Looking for a challenging and exciting position working with job seekers?  Internal promotion has created a vacancy in our Duncan Resource Centre. If the following interests you, please apply.


Resource Centre Client Advising

  • Provide orientation for clients (one-to-one and groups) on how to use the computer, library, self-help resources to develop and support well-researched career and job search plans.
  • Provide hardcopy and on-line access to clients to proactively identify job and career opportunities, such as self-help job search and career planning resources, labour market information, public and private education and training options, business development guides, employment standards and labour legislation and other community support programs in Duncan and the local region
  • Provide clients with the resources necessary to independently develop targeted resumes and cover letters; critique and proofread resumes
  • Refer clients to appropriate in-house and community resources for more in-depth assessment or assistance if needed
  • Assist clients in researching and compiling job and career related application documentation
  • Assist clients with signing-in, faxing, photocopying, and with the job message system
  • Assist clients in using Windows, MS Word, Excel, Type Focus, Career Cruising and Internet browser and other in-house online training as needed
  • Basic knowledge of relevant income supports (e.g. Employment Insurance, BC Benefits)
  • Ensure all clients using resources are engaged in appropriate job search activities
  • Awareness of employment barriers and understanding of the “Job Loss Cycle”

LMI Resources

  • Provide access and refer clients to the Global’ s comprehensive website with relevant LMI and trends, employment, education, career, and business development
  • Maintain career planning, job seeking and labour market resources


  • Ensure all client records are up-to-date within ICM and Active Agenda Scheduler
  • Ensure strict adherence to client confidentiality and other professional codes of conduct
  • Proficient computer application skills including MS Office (Word, Excel, Outlook), and the Internet as a Job Searching tool; apply technical troubleshooting of computers, photocopier and fax
  • Apply technical troubleshooting in the Resource Centre as needed
  • Proficient computer application skills including MS Office Suite, and the internet as a job search tool; apply technical troubleshooting of computers, photocopier and fax
  • Apply technical troubleshooting in the Resource Centre as needed



  • Relevant Post-Secondary education with minimum Diploma in Human Services, or equivalent combination of education, training, and experience


  • Experience working with clients individually and in groups in a job seeking and career planning environment
  • Experience with MS Office Programs, on-line applications, and formatting documents


Personal Suitability:

  • Ability to multi-task and maintain patience and diplomacy
  • Effective interpersonal and communication skills (written and verbal)
  • Able to handle confidential information with discretion
  • Awareness of one’s own capabilities and be able to draw upon other expertise
  • Self-directed, takes initiative and contributes as a team player

Abilities and Skills

  • Plan, organize and prioritize daily work, think creatively and problem solve
  • Ability to work under pressure, multi-task and meet deadlines
  • Strong researching skills in employment and career related labour market information
  • Good understanding of grammar
  • Familiar with technical and basic troubleshooting with PC’s, printer and photocopier
  • Ability to understand and communicate in a way that recognizes socio-cultural diversity
  • Knowledge of local wages, BC Labour Laws and Employment Standards


Administrative Assistant

Please note we do not have any positions available at this time but should you wish to be considered for future opportunities we welcome you to send a resume and cover letter to Marcel Aubin

Reception Responsibilities

  • Greet a high volume clients and other professionals at the front desk area
  • Ensure appropriate client paperwork is completed
  • Schedule appointments and maintain appointment book in a high volume office environment
  • Answer multi-line phone system and direct calls as appropriate or relay messages accurately
  • Respond to general inquiries from the public and refer appropriately
  • Complete re-scheduling of appointments and update appointment book
  • Initial assessment of client needs in order to schedule appropriately

Office Support

  • Coordinate courier services in the community to ensure timely pick up and distribution of couriered information as required
  • Ensure brochure racks, rack cards and business cards are updated as needed
  • Monitor supplies of, brochures, registration forms, information sheets and handouts and replenish accordingly
  • Maintain office filing systems
  • Maintain reception area, all information to be current, well stocked and area kept tidy
  • Responsible for general maintenance of office equipment; photocopier, printer, fax and liaison with companies for more indepth maintenance as required
  • Responsible for room bookings and scheduling
  • Assist in the organization of meetings, agendas, complete minutes and distribute as required
  • Assist in the preparation and formatting of general office correspondence and reports (including editing and proofreading where required)


  • Certificate or equivalent in office administration and a minimum of three years related experience

Skills and Abilities

Office Related Skills

  • Exceptional skills with customer service
  • Experienced in working with high volume of individuals, in person and over the phone, in a pleasant and efficient manner
  • Experience with a multi-line phone system
  • Strong computer skills in both PC and Macintosh with software skills to include all Microsoft Office products as well as Macintosh specific software for the office environment
  • Strong file management skills
  • Accurate input of data
  • Experience in drafting correspondence and providing administrative support to a variety of staff
  • Excellent skills in formatting documents, charts, letters and templates

Skills and Abilities outside of Office Skills

  • Ability to provide respectful, comfortable and welcoming atmosphere for clients
  • General knowledge and understanding of federal and provincial government programs and services
  • Ability to deal with difficult situations and difficult client groups with diplomacy and tact
  • Flexibility and ability to adapt to a changing and fast paced environment
  • Strong communication skills
  • Self-starter, team player and ability to work with minimal supervision
  • Strong work ethic
  • Professional, compassionate and respectful
  • Ability to take responsibility for actions and decisions made
  • Strong problem solving skills
  • Ability to work under pressure and meet deadlines



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